Can I return my order?

Yes! If your item is not personalised and you’re not completely happy with your purchase, you can return it within 14 days of receiving it.

Items must be:

• Unused and in their original condition.
• Returned in their original packaging where possible.

The buyer is responsible for return postage costs unless the item is faulty or sent in error.

Personalised & Custom Orders

As each personalised item is made especially for you, personalised or custom-made items cannot be returned or refunded unless they arrive damaged, faulty, or there has been an error on our part.

Please double-check all names, dates, spellings and personalisation details before placing your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact me within 48 hours of delivery with photographs of the item and packaging. I’ll work with you to resolve the issue as quickly as possible by offering a replacement or refund where appropriate.

Cancellations

Orders may be cancelled before work has started on your item. Once production has begun, personalised orders cannot usually be cancelled.

How to Contact Me

If you have any questions about your order or need to arrange a return, please get in touch via the contact page.